If the order is wrong, tell us.

Write to us when any of these is true:

• The item arrived damaged.
• You received a different product from the one you ordered.
• The item does not match what the product page described.

Use the contact form and include your order-page link. Describe the item and the packaging. The order page is the link you landed on after payment.

When we accept the request, the refund goes back through Stripe to the card you paid with. The order page keeps showing that order while the refund is processed.

Questions about a delivery window belong on the shipping page. The window printed on the product is the one that applies.